Privacy Policy

Overview

This Privacy Policy explains how Drawbackwards LLC ("we", "us", "our") collects, uses, and protects your information when you use Ladder, including runladder.com, Ladder for Claude, the Ladder API, and Ladder Pulse (collectively, the "Service").

What We Collect

Account information

When you create an account, we collect your name, email address, and authentication credentials through Clerk, our authentication provider. If you sign in with Google, we receive your name, email, and profile photo from Google.

Content you submit

When you use the Service to score an interface, we receive the screenshots, URLs, or images you submit. We process this content through our AI scoring engine to generate your results.

Scores and results

We store the scores, analyses, and recommendations generated by the Service, associated with your account if you are logged in.

Usage data

We collect standard usage data including pages visited, features used, timestamps, browser type, device type, and IP address. This data helps us improve the Service.

Payment information

Payment processing is handled by Stripe. We do not store your credit card number, bank account details, or other payment credentials. Stripe's privacy policy governs that data.

Community votes

When you vote on a product score in the Top 100, we collect your vote value. Votes do not require an account and are anonymous.

How We Use Your Information

• +To provide, maintain, and improve the Service
• +To generate scores, analyses, and recommendations
• +To manage your account and subscription
• +To communicate with you about your account or the Service
• +To publish free-tier scores and content on runladder.com (see below)
• +To improve our scoring models and framework

Public vs Private Scores

Free tier: Scores generated on the free tier may be published on runladder.com, including in the Top 100, teardowns, blog posts, social media, and other promotional or educational materials. Submitted screenshots may also be displayed alongside published scores. We will not associate published scores with your personal identity unless you opt in.

Paid plans: Scores generated on Professional, Team, and Enterprise plans are private by default. We will not publish your scores, submitted content, or results without your explicit written consent.

Surfaces and Data Flow

Ladder operates across multiple surfaces. Here is how your data flows through each:

• +runladder.com: Content is submitted directly to our servers. Screenshots may be captured via our URL capture service.
• +Ladder for Claude: When you use the Ladder skill in Claude.ai, your prompt and any attached images are processed by Anthropic and then sent to our scoring API. Anthropic's privacy policy governs data within Claude.ai conversations.
• +Ladder API: Developers send content directly to api.runladder.com. API requests are authenticated with API keys tied to your account.
• +Ladder Pulse: Customer feedback data, support transcripts, and other signals are ingested and processed to generate experience scores. This data may contain personal information from your customers. You are responsible for ensuring you have the right to share this data with us.

Third-Party Services

We use the following third-party services to operate Ladder:

• -Clerk for authentication
• -Stripe for payment processing
• -Anthropic Claude for AI-powered scoring
• -Vercel for hosting and deployment
• -Upstash for data storage

Each of these services has its own privacy policy governing its handling of your data.

Data Retention

We retain your account information and score history for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except for scores that have already been published on the free tier (which are anonymized).

Anonymous usage data and aggregated analytics may be retained indefinitely.

Data Security

We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights

You may:

• +Access the personal data we hold about you
• +Request correction of inaccurate data
• +Request deletion of your account and associated data
• +Export your score history
• +Opt out of marketing communications

To exercise any of these rights, contact us at runladder.com/contact.

Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how the Service is used. We do not sell your data or use advertising cookies.

Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email. Continued use after changes constitutes acceptance.

Contact

Questions about this Privacy Policy? Reach us at runladder.com/contact.